Shipping policy
What our customers say...
"The speediest delivery ever."
"Ordering was easy and delivery was as stated."
"Quick delivery and kept informed all the way."
DR.VEGAN® DELIVERIES
All UK orders over £15 are sent FREE via Royal Mail, delivered through your letterbox.
Orders under £15 carry a £2.99 delivery charge.
We ship to the UK, Europe and rest of the world. We deliver our naturally sourced and plant-based supplements in sustainable and planet-friendly packaging.
If you subscribe, choose the frequency you want your supplements delivered, from every 28 to 65 days, and we'll make sure you never run out.
MAINLAND UK DELIVERY OPTIONS
Standard deliveries on orders over £15 are FREE, arriving within 3-5 working days via Royal Mail.
Orders under £15 carry a £2.99 delivery charge.
We also offer an Express Tracked Delivery option for orders received before 15.00hrs GMT:
- Express Tracked Delivery*: £4.95
*Express tracked deliveries arrive within 1-2 working days via courier. Express Delivery orders received after 15.00hrs GMT will be dispatched the following day.
HIGHLANDS AND OFFSHORE UK
Standard deliveries on orders over £15 are FREE, arriving within 3-5 working days via Royal Mail.
Orders under £15 carry a £2.99 delivery charge.
We also offer an Express Tracked Delivery option for orders received before 15.00hrs GMT:
- Express Tracked Delivery*: £4.95
*Express tracked deliveries arrive within 1-2 working days via courier. Express Delivery orders received after 15.00hrs GMT will be dispatched the following day.
*Please be aware that express delivery is not guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.
SPAIN & PORTUGAL
Orders from addresses in Spain & Portugal are shipped from Portugal.
Standard mainland deliveries for Spain & Portugal arrive within 1-3 working days. Island deliveries take 3-5 working days.
Delivery charges are as follows:
- Mainland Spain & Portugal: €3.90
- Spain (Balears Province): €5.40
- Spain (Santa Cruz de Tenerife): €8.70
We do not currently ship to Madeira or the Azores.
EUROPE
For all orders to Europe (excluding Spain & Portugal), a delivery fee will be charged in line with our postal charges:
- Standard Delivery*: £8
*Delivered within 5-10 working days, subject to customs clearance. You may be required to pay additional customs charges in order to collect / receive your order. Customs policies and charges vary by country.
Please note:
- VAT is included at checkout on all orders.
- Your order may be subject to additional customs charges that are to be paid on receipt of your order. Customs policies and charges vary by country.
- Due to ingredient regulations there are some products we are not able to ship to certain countries, including Ireland and Germany.
USA
Standard deliveries to the USA arrive within 10-21 working days via Royal Mail International Service.
For all orders in the USA, a delivery fee will be charged in line with our postal charges:
- Standard Delivery*: £12
Your order may be subject to additional customs charges that are to be paid on receipt of your order. Customs policies and charges vary by country.
REST OF THE WORLD
Delivery charges will be calculated at checkout. Your order may be subject to additional customs charges that are to be paid on receipt of your order.
Please note:
All stated delivery times are from the day of dispatch not from the day of order, which may not be the same. Some international deliveries can take up to 28 days to arrive due to custom and duty procedures in the relevant country which is out of our control.
Due to ingredient regulations there are some products we are not able to ship to certain countries, including South Korea, Japan and Hong Kong.
CUSTOMS AND INTERNATIONAL IMPORT CHARGES
All goods shipped to European Union countries already have the relevant VAT included automatically on our website.
Customs charges are separate to VAT and vary by country. You may be required to pay additional customs charges before your order is released to you.
OTHER SHIPPING INFORMATION
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard orders will usually be sent via Royal Mail and express orders via DPD or a priority Royal Mail service. All international orders will be sent via Royal Mail, DPD or DHL Express.
We always endeavour to ship orders as quickly as possible, but there may be delays over busy trading periods. All orders placed after midday Monday-Friday will be shipped on the next business day, we do not dispatch orders on the weekend. Please note, all first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your billing or business address. Please note, if you have placed an order which includes an item which is on pre-order, the full order will be dispatched when all items become available.
If you do not have a letter box and you are away from your address when delivery is attempted our courier will put a card through your door allowing you to re-book a delivery or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day. DR.VEGAN LTD reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Some orders may incur an additional shipping fee if they need to be sent with a courier. Should this be the case, you will be advised of this prior to the order being dispatched.
TRACKED AND SIGNED ORDERS
Orders that are dispatched using a Tracked and Signed for Service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or left without a signature this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.
Courier returned items will be added back into our stock and your order credited back to you with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to place the order again to have the item(s) reshipped.
Please check delivery and billing addresses carefully before confirming your order, as this could cause the order to be declined or a delivery made to an incorrect address. If a customer does input any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their own cost.
PRODUCT DELIVERY ERRORS
All delivery errors must be reported within 1 day of the date of delivery. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you are a UK customer and you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.
If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect this and send to our couriers for investigation. Any damaged boxes must be signed for as "damaged" at delivery. Where possible sign with the word "damaged + your name" in the signature box. You may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.
