Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.drvegan.com (the "Site").

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

SECTION 2 – HOW WE COLLECT INFORMATION

We collect Device Information using the following technologies:

• "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

SECTION 3 – HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We partner with a display advertising company named The Ozone Project. As previous, the customer data they collect through cookies allows us and them to advertise relevant content to you on their list of publishers. The data is anonymous and your name is not passed on. Ozone is a member of IAB UK and complies with the IAB Europe Transparency & Consent Framework Policies. You can find The Ozone Project's full privacy and cookie policy here. 

Personal information that Ozone process about you, in an anonymous form, includes:

• Technical information, such as:

  • information about the device you use to interact with the Publishers we work with, including

    • the unique device identifier;

    • hardware model;

    • operating system and version;

    • mobile network information; and

    • the type of browser and operating system you use,

  • information from your visits to websites of the Publishers, including

    • access times;

    • pages viewed;

    • URLs clicked on;

    • your IP address; and

    • the page(s) you visited before navigating to Publisher websites,

  • Geo-location information, including from

    • your IP address; and

    • Internet service providers,

  • Information about how you behave on websites, such as

    • the way in which you may scroll or navigate through the website;

    • how much time you spend on the website; and

    • the areas of the website that you focus on.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use Device Information to provide you with targeted advertisements or marketing communications about relevant products and services we believe may be of interested to you, via third party providers. These third-party providers include Google and Facebook.

SECTION 4 – SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Our display partner Ozone Project share your personal information with:

• the following trusted third parties:

  • Publishers;

  • Advertisers; and

  • third party suppliers, such as LiveRamp and Lotame,

• our professional advisors and auditors; and

• regulators, governments and law enforcement authorities.

You can read about this in full in Ozone's privacy policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 5 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here at team@drvegan.com.

SECTION 6 – BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

SECTION 7 – LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 8 – DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

SECTION 9 – YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SECTION 10 – DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECTION 11 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

DR.VEGAN LTD does not store customer credit card details. 

SECTION 12 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

Cookie / Tracking Technology	Name	Purpose
Security Cookies	_ab _orig_referrer _orig_referrer _secure_session_id Cart cart_sig cart_ts checkout_token Secret Secure_customer_sig storefront_digest cookieconsent_status cookieconsent_preferences_disabled	Strictly Required Cookies. These cookies are required for the website to run and cannot be switched off.
Google Analytics / Shopify	_shopify_fs _shopify_s _shopify_sa_t _shopify_uniq _shopify_visit _shopify_y _y tracked_start_checkout _ga _gid _gat __utma	Reporting And Analytics - These cookies allow us to measure visitor traffic and see traffic sources by collecting information in data sets. They also help us learn about the most popular products and activities in our store.
Ad Cookies	_gads IDE _s collect GPS PREF BizoID _fbp _fbc	Marketing And Retargeting.  Marketing cookies are used to target advertising to a user (behavioral targeting). They are often served by third party companies, and track a user across websites.

SECTION 13 – CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SECTION 14 – AGE OF CONSENT

By using this site you represent that you are 18 or older.

SECTION 15 – CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at team@drvegan.com or by mail using the details provided below:

DR.VEGAN Ltd
Green Snow
Unit 15-17
Mortimers Industrial Estate
Romsey Road
Ower, Romsey
SO51 6AF