Returns policy


If after using our supplements you find they don't work for you and you'd like to return them for a refund, please let us know first by emailing us at 

You can return your supplements for a refund as part of our 30 day money-back guarantee.  For terms and conditions, please click here

Returning an item 

Please send your supplements back inside a box. We advise you use the box we sent the products to you in originally. 

Please include a returns note inside the parcel so we know exactly what to do with it. You can download your returns note here.

Send your parcel to:

DR.VEGAN Returns

Green Snow

15-17 Mortimers Ind. Estate, Romsey Rd,

Ower, Romsey 

SO51 6AF

Refunds are made to your original payment method and depending on your payment issuer's policies, there may be a couple of days’ delay in being credited. The refund will be made to the original payment method used.


With all subscription orders, due to the nature of the automatic shipping every 30 days, we require a minimum of 3 business days’ notice prior to your order being shipped if you wish to cancel or amend your subscription.

Once a subscription order has been triggered (and you receive an email confirming it has been shipped) it is sent for immediate dispatch. If your order has already shipped, we will unfortunately be unable to issue a refund.